Shipping & Returns
When will my order arrive?
I send all orders via Royal Mail.
All orders that contain a creature (priced over £50) are sent with tracking so please check your tracking number if you're worried about the current status of an order!
All other items, that are not purchased alongside a creature of any kind, will be sent with no tracking unless specifically requested & paid for. Such orders will be sent via Standard Shipping. Please contact me if you wish to upgrade the shipping on any order.
Please allow for extra time when ordering and be patient with the mailers. Royal Mail does not acknowledge a package as missing until 10 working days after the expected delivery window, please bear this in mind.
* Orders are usually sent on Thursdays. *
Return & Exchange Policy
I DO NOT ACCEPT RETURNS, EXCHANGES OR CANCELLATIONS
But please contact me if you have any problems with your order.
All items are handmade and may have some flaws, this is referred to as 'Goblin Charm' at the Burrow. If an item is actively damaged or broken, get in touch with me on Instagram ASAP.
Customs &
Import Taxes
Buyers are responsible for any and all customs and import taxes that may apply. I'm not responsible for delays due to customs.